See the instructions on how-to do the following:
Flight is Delayed or Canceled
1. If your airfare was purchased by Ames Lab through Key Travel online or an agent, you should call Key Travel right away at 646-880-1543 so they can assist you with rescheduling or re-ticketing. You may also need to stand in line at the same time so the airline confirms and prints your ticket. If you call Key Travel, they can help you imediately and may be able to reserve one of the last seats on an upcoming flight.
2. If you purchased the ticket yourself you will have to reschedule/re-ticket by waiting in line with the airline or through the agency/website used to purchase the ticket.
3. VACATION: If you have vacation with your business travel and the flight is delayed you must pay for any changes on your personal credit card and the charges will most likely not be reimbursed by the Laboratory.
If your flight is canceled and you cannot reschedule, the airline needs to refund the ticket to the Ames Laboratory's credit card. DO NOT let the airline give you an actual passenger receipt. A passenger receipt requires you to physically go to the airport to exchange it for a new ticket.
If you incur additional costs from re-ticketing, it is best to revise your Deltek travel authorization (EA) prior to starting an Expense Reimbursement (ER) in Deltek.
Key Travel office is open from 8 a.m. to 4:30 p.m. Monday - Friday. Call (646-880-1543).